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  • Xinet HTML Previews fail to build with hanging imagetox processes

    Overview When trying to build HTML previews on the Xinet system, the process will fail to complete while in the logs errors with the imagetox process. To complete the HTML previews process, the imaget...

  • Troubleshooting "known but unsupported format" Error Message for PSD Assets

    Overview Preview is not getting generated for a PSD file. Checking the log reveals the following information/message: [Tue Feb 25 19:03:05]mkfpo (12547): image /raid1/logos/CARS2.psd known but unsuppo...

  • Updating Previews in Xinet

    Overview   After you change preview options for a volume, you will end up on the update previews page automatically. Xinet will pre-select the types of previews it thinks need to be rebuilt, based on ...

  • Resolving Wrong Image Previews

    Overview This article provides the process to correct the image preview if it is wrongly cropped. There might be cases where a preview generated from a JPEG file is wrongly cropped. See the example be...

  • PDF Not Rendering Properly

    Overview There are cases where users upload a PDF file to Xinet, but when they view it, the text font is not the same as the original file uploaded. See the example below: Original file (cropped). Fil...