Overview

A user with an account that uses a serial number as a username (e.g. 41414) is not able to log in to Xinet.

Information

All old accounts with serial numbers as usernames have been deactivated. Please, contact support with a request to create new credentials for the user and provide the following pieces of information:

• A full name of the user
• An email address to use for the account (we suggest using user's business email addresses)

<supportagent>Escalate the issue to the BU by using the Elevate ticket to BU (all brands) macro.</supportagent>